Shipping
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from the site you can return your item(s) for a full refund within 28 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns, please see the site Shipping and Return Policy.
If you have received defective, damaged or incorrect merchandise, or you need any assistance with processing your return, please contact us.
I would like to return a gift that was sent to me. How do I do that?
For assistance with returning a gift you received, please contact the site Customer Team for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Can I exchange my order instead of returning it?
Yes, you have the option to exchange an eligible item instead of returning it for a refund. You may be able to process a self-service exchange in your site account - you will see this option in your account if an item is eligible to exchange via self-service. If a self-service exchange option is not available in your site account, you can contact us to initiate your exchange.
As the site customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your site account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via phone, chat, or email, and we will gladly assist you with the exchange process. Our Customer Team is available 24/7 and more than happy to help!
I printed out my label and misplaced it. How can I retrieve it again?
You can find a link to your return label in the return confirmation email you received, or you can retrieve your return label by logging in to your site account. Just click hereto log in to your site account. Go to the order that contains the item you are returning, next to the item you are returning.
How long does it take for me to get a refund?
It typically takes about 10-15 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, the site will credit your original method of payment. Depending on your financial institution, please allow an additional 2-10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through our site.
Elevated Heart Necklace Pandora NZ
NZ$128.05
Shipping
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from the site you can return your item(s) for a full refund within 28 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns, please see the site Shipping and Return Policy.
If you have received defective, damaged or incorrect merchandise, or you need any assistance with processing your return, please contact us.
I would like to return a gift that was sent to me. How do I do that?
For assistance with returning a gift you received, please contact the site Customer Team for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Can I exchange my order instead of returning it?
Yes, you have the option to exchange an eligible item instead of returning it for a refund. You may be able to process a self-service exchange in your site account - you will see this option in your account if an item is eligible to exchange via self-service. If a self-service exchange option is not available in your site account, you can contact us to initiate your exchange.
As the site customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your site account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us via phone, chat, or email, and we will gladly assist you with the exchange process. Our Customer Team is available 24/7 and more than happy to help!
I printed out my label and misplaced it. How can I retrieve it again?
You can find a link to your return label in the return confirmation email you received, or you can retrieve your return label by logging in to your site account. Just click hereto log in to your site account. Go to the order that contains the item you are returning, next to the item you are returning.
How long does it take for me to get a refund?
It typically takes about 10-15 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, the site will credit your original method of payment. Depending on your financial institution, please allow an additional 2-10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through our site.
This is a standardised guide to give you an idea of what size you will need, however some brands may vary from these conversions.
Ready to Wear Clothing
| Size | XXS - XS | XS - S | S - M | M - L | L - XL | XL - XXL |
|---|---|---|---|---|---|---|
| UK | 6 | 8 | 10 | 12 | 14 | 16 |
| US | 2 | 4 | 6 | 8 | 10 | 12 |
| Italy (IT) | 38 | 40 | 42 | 44 | 46 | 48 |
| France (FR/EU) | 34 | 36 | 38 | 40 | 42 | 44 |
| Denmark | 32 | 34 | 36 | 38 | 40 | 42 |
| Russia | 40 | 42 | 44 | 46 | 48 | 50 |
| Germany | 32 | 34 | 36 | 38 | 40 | 42 |
| Japan | 5 | 7 | 9 | 11 | 13 | 15 |
| Australia | 6 | 8 | 10 | 12 | 14 | 16 |
| Korea | 33 | 44 | 55 | 66 | 77 | 88 |
| China | 160/84 | 165/86 | 170/88 | 175/90 | 180/92 | 185/94 |
| Jeans | 24-25 | 26-27 | 27-28 | 29-30 | 31-32 | 32-33 |
